1 Introduction & Scope of Agreement
Welcome to Belenss Travel Agency ("we", "our", "us"). These Terms & Conditions of Service govern all bookings, purchases, inquiries, and interactions made through our website, mobile interface, or customer service representatives.
Our physical operations are centered at Zona 10, Ciudad de Guatemala, Guatemala, with global reservation capabilities. By booking any flight, hotel accommodation, excursion, tour activity, or combined vacation package, you acknowledge that you have read, understood, and agreed to these binding terms.
2 Account Registration & Booking Requirements
In order to purchase, reserve, or confirm any flight, hotel accommodation, activity, or package, users must have a verified client account or register through our authenticated booking gateway. You agree to provide accurate, up-to-date, and complete personal and traveler information (including legal names matching passports, birthdates, and contact details).
You are solely responsible for maintaining the confidentiality of your account credentials and password. Belenss Travel Agency is not liable for unauthorized transactions executed under your authenticated credentials.
3 Pricing, Currencies & Payment Processing
All prices on Belenss Travel Agency are quoted and transacted in United States Dollars (USD - $) unless explicitly designated otherwise. If paying with a credit or debit card denominated in another currency (such as Guatemalan Quetzales or Euros), your card issuer will calculate foreign conversion fees based on their prevailing exchange rates.
Payments are securely processed through industry-certified gateways, including Stripe and PayPal. We do not store full credit card numbers on our local servers. Full payment or the required deposit must be verified before travel vouchers, airline tickets, or hotel vouchers are issued.
4 Cancellation, Rescheduling & Refund Policies
• Flights: Airline tickets are subject to individual carrier fare rules. Non-refundable promotional fares cannot be refunded. Flexible fares may permit date changes subject to airline fare differentials and administrative reissue fees.
• Hotels & Resorts: Free cancellation is typically honored up to 72 hours prior to scheduled check-in unless booking a non-refundable promotional rate.
• Activities & Excursions: Cancellations made at least 48 hours prior to activity start are eligible for a 100% refund or travel credit.
• Vacation Packages: Package cancellations require at least 15 days written notice prior to departure to qualify for partial refunds after deducting non-recoverable supplier fees.
5 Passports, Visas & Traveler Responsibility
It is the traveler's sole responsibility to ensure possession of valid travel documentation, including passports with at least 6 months remaining validity from return date, entry visas, health declarations, and necessary vaccinations required by transit and destination countries. Belenss Travel Agency is not liable for boarding denials resulting from inadequate paperwork.
6 Limitation of Liability & Force Majeure
Belenss Travel Agency acts as an intermediary connecting clients with airlines, hotel operators, transport providers, and tour guides. We shall not be held liable for personal injury, property loss, delays, flight cancellations, labor disputes, weather emergencies, or government restrictions beyond our direct control.
7 Governing Law & Dispute Resolution
These Terms of Service are governed by and construed in accordance with the applicable laws of the Republic of Guatemala. Any legal claim or dispute arising in connection with our services shall be submitted to the competent judicial courts of Guatemala City, Guatemala.