1 Information We Collect
At Belenss Travel Agency (located at Zona 10, Ciudad de Guatemala, Guatemala), we collect personal information strictly to deliver superior travel booking services, issue tickets, and communicate essential itinerary alerts. Information collected includes:
- Account & Identification Data: Full legal name, email address, phone/WhatsApp number, date of birth, nationality, and encrypted password.
- Travel Documentation: Passport numbers, expiration dates, and issuance country necessary for international flight ticketing and hotel registration.
- Transactional Data: Payment confirmation identifiers, billing addresses, purchased flights, hotels, activities, and vacation package history.
- Technical & Browsing Data: IP address, browser type, device specifications, operating system, and pages viewed during your session.
2 How We Use Your Personal Data
Your information is processed for legitimate business purposes, including:
Reservation Execution
Booking airline tickets, securing resort reservations, and issuing excursion vouchers.
Trip Notifications
Sending flight schedule updates, gate changes, booking confirmations, and digital invoices.
Concierge Support
Providing 24/7 client care via WhatsApp (+1 252 229 5586) and direct telephone assistance.
Fraud Prevention
Detecting unauthorized transactions and maintaining system security.
3 Data Sharing with Third-Party Providers
In order to fulfill your travel arrangements, relevant details (such as passenger legal names, dates of birth, and contact information) must be transmitted to:
- Commercial Airlines: For ticket issuance, seat selection, and baggage allowance.
- Hotels & Resorts: For room reservation and guest check-in verification.
- Tour Operators: For activity coordination, equipment reservation, and local transport.
- Payment Gateways: Encrypted tokens are sent to Stripe and PayPal to complete secure transactions.
We do not sell or rent your personal contact information to unrelated third-party telemarketers.
4 Data Storage, Retention & Security
We implement industry-standard encryption protocols (SSL/TLS 256-bit encryption), access authentication barriers, and database firewalls. Customer booking records are retained for the duration required by applicable financial and accounting regulations in Guatemala, after which they are securely archived or permanently anonymized.
5 Your Privacy Rights
Regardless of your country of residence, you have the right to request access to the personal data we hold about you, request corrections to inaccurate entries, or request account deletion (subject to pending active travel bookings). To exercise your rights, email us at customerservice@belenss.com.